Why shipping delay is inevitable during the epidemic?

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected....

What shipping methods does Komily support?

We have 2 shipping methods. Standard Shipping: Fee; shipping Tracking information provided. Expedited Shipping: Fee; shipping Tracking information provided....

How do I track my package?

After your order has been shipped, we will notify you of your tracking information via your Komily account or through your e-mail...

Can I change my Shipping Address after placing an order?

We are unable to change the shipping address for items that have already been shipped. Prior to shipping your package, while we are preparing it for shipment, you can contact us to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful...

Why didn't I receive my shipping confirmation email?

The reasons you have not received the e-mail: 1. Your order has not been processed/shipped yet. 2. You may have ordered a pre-sale or out-of-stock product. 3. The e-mail has been mistakenly marked as spam. Please check your spam folder and make sure to add Komily to your safe list. 4. There is an error in the email address....

What should I do if my order hasn't been delivered yet?

Please find your Tracking No. Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address. Expedited Shipping: If you do not receive the parcel within 8-15 business days from the shipping date, please contact us to confirm the shipping address. ...

I paid 7 days ago, why hasn't my order shipped?

Please Note: processing time takes usually 1-8 business days. Please verify that your payment has processed and that none of the items your ordered are back-ordered or sold out. You are able to change your items by clicking here ...

What happens if my Shipping Address is incomplete?

Please contact your local post office for the estimated delivery time if you confirmed that your parcel was shipped with an incomplete address, If your parcel was returned to us due to an incomplete address, we can arrange to resend the package to you once you pay the shipping fee...

Why can't I track shipping information?

Your parcel may have just shipped out. It will take 1-3 business days for us to update the status online ...

I did not receive all the items I ordered.

Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item. If you find more than one Tracking Number, we have shipped order in multiple parcels...

How long does it take to ship an order out?

Order processing normally takes 3-8 business days. Please see the following estimated delivery times: Standard: 5-15 business days...

How long will it take for my order to be delivered?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times: Standard: 8-12 business days, Express Shipping: 3-7 business days....

Will my parcel be charged customs and import taxes?

Please read following details for the tax and custom details: Orders may need to clear customs in your country. The cost depends on your country’s custom policy and rules. Import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery...