Shipping & Delivery

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.

Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.

Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.

In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.

At Komily, we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.

Cost Shipping Time
United States FREE for orders over US$99 7-15 business days
otherwise calculate freight based on weight
Canada FREE for orders over US$99 7-18 business days
otherwise calculate freight based on weight
United Kingdom FREE for orders over US$99 5-10 business days
otherwise calculate freight based on weight
Australia FREE for orders over US$99 7-16 business days
otherwise calculate freight based on weight
France, Spain, Germany, Italy, Portugal,Poland, Norway, Finland FREE for orders over US$99 7-20 business days
otherwise calculate freight based on weight
All Other Countries FREE for orders over US$99 7-25 business days
otherwise calculate freight based on weight

You can choose your preferred shipping method on the Order Information page during the checkout process.

* Important Notes

  • Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.

Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Komily ships all packages from our warehouse and distribution center.

Komily may have to verify payment and order details before processing your order.

If you have any questions,please contact us,we'll deal with it as soon as possible.

Total Delivery Time = Processing Time + Shipping Time

* What is item processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 3-8 business days to process.